Returns
Are you not satisfied with your webshop purchase? Too bad, but don't worry. At Surge you can return the product within 14 days. How? We will explain this to you here.
Surge likes to receive a product in its original packaging. So, if you want to return the product, keep the packaging in a safe place and leave the card where it is for a while.
As you will understand, we only accept returns of unused and/or undamaged items. For example, you can try on a wetsuit or accessories, but if you have visibly taken these products onto or into the beach or water (or if the products show other signs of use), we can no longer accept them for return. We also appreciate honesty. If you have tried a product but it appears not to be suitable for you, please get in touch with us. (Maurice@surge-sport.com) Then we will find a solution for this.
Items that have been tailor-made, especially for you, cannot be returned. (Surge Apparel)
Once we receive your return shipment in good condition, we'll process the refund within 7 working days. The refund will be transferred via the same payment method you used for the purchase.
The Direct cost of returning the goods is borne by the sender. (Industrielaan 41a 8820 Torhout Belgium)
We're here to talk
The above instructions are our terms about the returns. But we're here to talk.
Any problem with a product? Please contact us and we'll find a solution together.