General Terms

Surge works on the basis of trust and open communication with its kite customers. With that in mind, we have put our way of working on paper. We ask you to read this carefully. Do you have questions about this? Then call or email us. We are there for you.

First things first - When do these agreements apply?

  • When you, as a consumer, visit our website and place an order in our webshop.
  • We are a Belgian company, which means that all legal practices are conducted under the Belgian law.
  • Surge may change these agreements from time to time. We therefore recommend that you check this page every now and then when placing your next order.

Payments

In our webshop you can pay with various payment methods such as: credit card, debit card, Paypal and Apple Pay. The options differ per shipping country.

Delivery

  • A package has been shipped and you decide, in the meantime, to cancel the order and therefore do not accept the package. Surge then has the option to deduct the transport costs from the amount we will refund to you.
  • For Surge's delivery times and delivery costs, we refer you to the shipping page on our website.

Returns

Are you not satisfied with your webshop purchase? Too bad, but don't worry. At Surge you can return the product within 14 days. How? We will explain this to you here.

Surge likes to receive a product in its original packaging. So, if you want to return the product, keep the packaging in a safe place and leave the card where it is for a while.

As you will understand, we only accept returns of unused and/or undamaged items. For example, you can try on a wetsuit or accessories, but if you have visibly taken these products onto or into the beach or water (or if the products show other signs of use), we can no longer accept them for return. We also appreciate honesty. If you have tried a product but it appears not to be suitable for you, please get in touch with us. (Maurice@surge-sport.com) Then we will find a solution for this.

Items that have been tailor-made, especially for you, cannot be returned. (Surge Apparel)

Once we receive your return shipment in good condition, we'll process the refund within 7 working days. The refund will be transferred via the same payment method you used for the purchase.

The Direct cost of returning the goods is borne by the sender. (Industrielaan 41a 8820 Torhout Belgium)